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General Manager, Quality and Practice

Job No: FLO3734
Location: Flexible Location

Flourish Australia has a new exciting opportunity for an experienced leader to join our Support Hub team as a General Manager, Quality and Practice!

  • Attractive remuneration package inclusive of 11.5% superannuation + Tax-Free Salary Packaging!

  • Closed-term full-time (5 years)
  • Based at your closest Flourish Australia office (hybrid working environment with 3 days per week from the office, view our full list of sites here)

About the Opportunity

The General Manager, Quality And Practice assists with leading and delivering high-quality recovery-focused, trauma-informed approaches to community based clinical and non-clinical mental health supports. This work is guided by evidence-based quality and practice frameworks, guides, policies, and processes.

The position acts as an expert resource and provides expert advice to the Senior Leadership Team, Regional Managers, Managers and staff on quality and continuous quality improvement activities. This involves regularly visiting sites and working with service delivery teams in a coaching and mentoring capacity.

The role is responsible for supporting quality and safe practices in service delivery teams in partnership with General Manager, Services, monitoring and measuring the positive impact of Flourish Australia’s support services including through leading evaluation and research functions. It plays a key role in demonstrating the value of services to people accessing support, their families and carers, funders, donors and the community.

Working under the direction of the Chief Operating Officer, the position will:

  1. Lead and develop evidence-based practice and service delivery frameworks, guides, policies, processes and resources, consistent with Flourish Australia’s commitment to mental health recovery, trauma informed practice and human rights.
  2. Work with managers to enhance quality and practice capabilities in service delivery teams.
  3. Develop, monitor and review continuous quality improvement plans focuses on delivering safe, outcomes focused supports.
  4. Focus on the measurement and outcomes and impact of services, supporting teams to utilise outcome measures and data in decision making, as well as undertaking impact assessments and evaluation and research activities and reporting

To find out more about the General Manager, Quality and Practice role and the key responsibilities, please review the Position Description. 

About You

To be successful in this role, you will have acquired a high level of skill, expertise, and personal attributes required to effectively perform the inherent requirements of this position description and to achieve the performance agreement agreed with the Chief Operating Officer. As the General Manager, Quality and Practice, you will:

  • Have strong interpersonal skills, ability to communicate and manage relationships at all levels of the organisation, including with staff at remote locations.
  • Think laterally and contribute to a significant degree at high-level meetings
  • Possess strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
  • Promote a culture of quality and continuous improvement.

  • Take responsibility for actions and proactively implement work plans and addresses issues.

Who we are

Flourish Australia is one of Australia’s most experienced community mental health organisations. Our purpose is to support people to flourish, believe in their futures, and become contributing members of the community. Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.

Our positions are open to all suitably qualified applicants. We have a strong commitment to the participation of people with lived experience of mental health issues in our workforce. We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Islander backgrounds, people from Culturally and Linguistically Diverse communities, LGBTQ+ communities and mature age candidates.

Selection Criteria

Essential:

  1. Relevant tertiary qualification in a health or human services discipline.
  2. Minimum 10-years experience in service delivery in clinical or non-clinical health or human services, and the implementation of quality systems in these settings, including clinical and practice frameworks.
  3. Extensive experience in implementing practice and governance frameworks and national quality standards accreditation requirements, such as the NDIS Practice Standards, ISO 9001 Quality Management Systems, and the National Standards for Mental Health Services.
  4. Extensive experience in leading change, across diverse teams and services to improve the quality and consistency of their practices.
  5. Sound knowledge of monitoring and evaluation practices including the measurement of the impact of services, and the use of data to improve service delivery and service experience.
  6. Experience in writing reports, policies, procedures, frameworks and guidelines in a health or human services setting.

Desirable:

  1. A carer role or having a lived experience of a personal mental health issue.
  2. A current Driver’s license.
  3. Registration with the Australian Health Practitioner Regulation Agency (AHPRA) and hold current licence to practice with no restrictions

For further information, please contact Susan McCarthy, Chief Operating Officer. E: susan.mccarthy@flourishaustralia.org.au (please do not email applications).

The Benefits

Flourish Australia recognises and values its people as demonstrated by:

  • Attractive salary package
  • Tax-Free Salary Packaging up to $15,900
  • Family-friendly and flexible working conditions
  • Generous leave provisions including 17.5% leave loading+ 2 additional days of personal leave+ extra day paid leave over Christmas/New Year + paid parental leave
  • Opportunities for professional development and training 
  • Inclusive initiatives such as our Rainbow Network and YarnUp for Aboriginal and Torres Strait islander staff
  • Employee Assistance Program for confidential wellbeing support
  • Comprehensive infrastructure including mobile phones and other resources for work purposes
  • Regular supervision (reflective practice), ongoing 1:1 mentoring and a comprehensive induction program
  • Employee discounts at 450+ popular retailers (Woolworths, Expedia, Myer, Kmart etc.)

How to apply

To apply for this position, please review the attached position description and complete the questions asked. You will then be required to attach a copy of your resume on the following page, we encourage you to have your resume up-to-date and available before you commence the application.

Applications close on the 2nd of April at 5pm, however may close earlier if we receive a significant amount of applications. Apply today!

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Privacy Acknowledgment

Flourish Australia is committed to protecting your privacy and respects the confidentiality of the information provided. Flourish Australia collects personal information via a third-party service provider to assess your employment application in accordance with the Privacy Act and Australian Privacy Principles. By submitting your application, you acknowledge that your personal information will be hosted by an external service provider.


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