General Manager, Services
Job No:
FLO3961
Location:
Sydney Olympic Park
Flourish Australia has an exciting opportunity for an experienced leader to join our Senior Leadership Team as a General Manager, Services!
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Attractive remuneration package inclusive of 12% superannuation + Tax-Free Salary Packaging!
- Closed-term full-time (5 years)
- Based at our Support Hub in Sydney Olympic Park, with flexible hybrid working arrangements and travel required
About the Opportunity
The General Manager, Services holds responsibility for leading and expanding Flourish Australia’s person-led, trauma-informed, and recovery-oriented mental health services. This position plays a critical role in driving the organisation’s ongoing growth, particularly across services funded by the National Disability Insurance Scheme, government contracts, and employment initiatives.
The General Manager, Services is responsible for;
- Managing delivery of Flourish Australia mental health services in the areas specified, ensuring delivery of the highest possible levels of recovery-based services which are also in accordance with relevant regulations and funding agency standards and agreement.
- Recruiting and supporting managers and other frontline staff to ensure that they are skilled and capable of delivering services to the required, professional standard.
- Managing financial and physical resources effectively, ensuring that services are delivered within budget and timeframes.
- Working with the COO, seek out and assess new and innovative work solutions to enhance the opportunities of accessing Flourish Australia's services and staff members.
- In conjunction with the Senior Leadership team, to expand Flourish Australia's services, including new expressions of interest and tenders for government funded programs and brokerage agreements with other non-government agencies.
- Ensure that services are timely, cost-effective, good quality and provide a range of accessible options for people with lived experience of mental health issues. Monitor effectiveness of services and satisfaction levels, and the achievement of service quality indicator targets, and respond promptly when change is needed.
To find out more about the General Manager, Services role and the key responsibilities, please review the Position Description.
Who we are
Flourish Australia is one of Australia’s most experienced community mental health organisations. Our purpose is to support people to flourish, believe in their futures, and become contributing members of the community. Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.
Our positions are open to all suitably qualified applicants. We have a strong commitment to the participation of people with lived experience of mental health issues in our workforce. We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Islander backgrounds, people from Culturally and Linguistically Diverse communities, LGBTQ+ communities and mature age candidates.
Selection Criteria
Essential
- Extensive experience in a mental health or relevant sector, including at least 10-years' relevant experience demonstrated through senior appointments, service delivery leadership, study, and/or a diploma or degree in behavioural sciences, health or a related discipline.
- Strong, demonstrated leadership and change management skills.
- Demonstrated commitment to human rights, mental health recovery and trauma informed supports in service delivery.
- Demonstrated experience in being an influential and strategic thinker, analysing situations and issues, and identifying and evaluating options and developing innovative and creative solutions.
- Demonstrated senior experience managing human, financial and other resources to deliver against government and commercial contracts, funding agreements and agreed performance outcomes.
- Demonstrated specialist knowledge and experience in employment services, commercial contract management, government contract management and delivery of NDIS programs.
- Excellent organisational skills and an ability to manage ambiguity and challenges of organisational decision-making.
- Outstanding communication, influencing and negotiating skills with an ability to communicate clearly, sensitively and convincingly with diverse audiences to achieve a common understanding and promote desired ends.
Desirable
- Maintain a current driver's licence.
- A lived experience of a personal mental health challenge or a Carer of a person with a lived experience of a mental health challenge.
For further information, please contact Susan McCarthy, Chief Operating Officer. E: susan.mccarthy@flourishaustralia.org.au (please do not email applications, they will not be accepted).
The Benefits
Flourish Australia recognises and values its people as demonstrated by:
- Attractive salary package
- Tax-Free Salary Packaging up to $15,900 + additional $2,650 for entertainment benefits such as meals and holiday accommodation
- Family-friendly and flexible working conditions
- Generous leave provisions including 17.5% leave loading+ 2 additional days of personal leave+ extra day paid leave over Christmas/New Year + paid parental leave
- Opportunities for professional development and training
- Exclusive personal fleet pricing discounts with our preferred automotive supplier
- Novated Leasing
- Workplace community groups- Rainbow Network for LGBTQ+ staff members & allies and YarnUp Group for Aboriginal and Torres Strait Islander staff members
- Employee Assistance Program for confidential wellbeing support
- Comprehensive infrastructure including mobile phones and other resources for work purposes
- Regular supervision (reflective practice), ongoing 1:1 mentoring and a comprehensive induction program
- Employee discounts program at 700+ popular retailers (Woolworths, JB HI FI, Rebel, Myer, Booking.com etc.)
How to apply
To apply for this position, please review the attached position description and complete the questions asked. You will then be required to attach a copy of your resume on the following page, we encourage you to have your resume up-to-date and available before you commence the application.
Applications close on the 23rd July 2026 at 5pm, however may close earlier if we receive a significant amount of applications. Apply today!
